Privacy Policy
Our Commitment to Your Privacy
Spotless is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and phone number when you contact us or submit a form
- Property address and details related to your restoration claim
- Photos and documents you choose to share with us
- Communications between you and our team
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our restoration services
- Process and manage your restoration claims
- Communicate with you about your project and our services
- Comply with legal obligations and insurance requirements
- Send you information about our services (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with your insurance company, adjuster, or other parties directly involved in your claim, as required to complete your restoration project.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SMS & Text Messaging Communications
Consent to Receive Text Messages
By providing your mobile phone number on our website, contact form, or quote request form, you agree that Spotless Renovation and Restoration Ltd may send you informational and/or marketing text message communications from 604-210-4470 to the mobile number you provided.
- Informational messages may include responses to messages you send us, appointment reminders, and information relevant to your project or relationship with us.
- Marketing messages may include discount codes, special offers, or texts promoting our services.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.
Data We Collect for SMS
When you opt in to receive text messages, we collect your name, email address, mailing address (where provided), and mobile phone number. This information is collected through our website contact form, quote request form, or other forms used to request our services.
How We Use This Information
We use your mobile number and related contact details solely to send updates, appointment reminders, project communications, and where you have separately consented promotional offers related to our restoration and renovation services. We do not use this information for any other purpose.
Data Security & Retention
We protect your data using secure storage measures designed to prevent unauthorized access. We retain your mobile number and related information for as long as you remain subscribed to our SMS communications. You may request deletion of your information at any time by contacting us using the details below.
Non-Sharing of Mobile Opt-In Data
We do not share your mobile opt-in information with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide the SMS service itself (e.g., our messaging platform provider).
How to Opt Out
You can opt out of receiving text messages from us at any time by replying STOP to any message you receive from us. After you unsubscribe, we will send one final confirmation message and remove your number from our list within 24 hours. You may also opt out by emailing or calling us using the contact details below.
Need Help?
Reply HELP to any message for assistance, or contact us directly:
Email: info@spotlessrr.ca
Phone: 604-210-4470
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@spotlessrr.ca
Phone: 604-210-4470
Last updated: 2026
Your Data, Protected
We collect only what we need to respond to quote requests and provide our services.
No Selling of Information
We do not sell your personal information to third parties.
Questions Welcome
Contact us at info@spotlessrr.ca about your privacy rights.
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